The digital industry has been soaring like a rocket since the days of the pandemic. Digital payment options have begun to replace traditional modes of payment. Both businesses and consumers are benefitting from electronic transactions. Obviously, the lockdown has prompted many of us to use e-billing services.
If you’re subscribed to Spectrum cable, chances are you run into some issues with the provider’s online payment service. You might have been prevented from paying your Spectrum bill due to an error. However, you don’t need to worry because we’ve got you covered. Follow these steps and you’ll be able to pay your bill in no time.
Restart Your PC
This is a classic remedy. Most users access the provider’s website to pay their bills. If you are doing the same and not finding success, chances are the website is down due to load. Moreover, you might not be able to make it past payment requests even if you access the website. In a situation like this, it is advisable to shut down your PC. Wait for some time before you restart the machine. You can check the website if it’s working.
Use the Spectrum App
Restarting the PC did not help? Don’t worry. Try the second method. You can use the provider’s app to pay your bills. Of course, you need an active account to use the app. Download the app from Google Play or Apple Store. Create a new account first if you don’t have one. When you’re done, go to the Billing tab on the app. Select the Payment tab then fill out details like payment amount, etc. Tap the Make Payment option and you’re done.
Pay Through Call
Still, having trouble paying your bill? Go for the old-school approach. Don’t worry, you won’t have to leave the comfort of your home to pay the bill. Pick up your smartphone or landline and call the provider’s customer care support. There is a catch, though. You will have to pay $5 as a processing fee to the provider.
Dial (833) 267-6094 to reach out to the provider’s automated payment service. Follow the voice commands and you’d be able to pay your bill within minutes. You can use your debit, credit card, or checking account to make the transaction.
Send a Check
No, you won’t have to go to the bank to deposit the check. You can send the check via mail to make the payment. However, make sure that you still have a few days until the due date. All you have to do is send the check to the provider’s mailing address. Also, do not forget to provide your account details to the provider. There’s is one more thing you will have to add to the envelope, i.e., the remittance portion listed on your billing statement. Get a print-out of the bill and insert it in the envelope along with your check.
You can enable the auto-pay option on your Spectrum account to save yourself the trouble. Setting up auto-pay will allow you to keep track of your payments. To set up auto-pay, go to the Billing section of your account. Tap auto-pay to activate the service. You will have to provide details like preferred mode of payment and date of future payments. When all is set, tap Confirm and you’re good to go. In case you want to make a change, log in to your account again.
Enrolling auto-pay will save you a lot of fuss. You won’t be repeatedly accessing your account to check for a due date. The provider will automatically deduct the amount on the due date. The app will make the deductions via the mode of payment selected. That’s indeed a relief!
Reach Out to the Provider
You don’t have to panic if you are unable to pay your bills. There might be occasions where you will be locked out of your account or unable to access the site. On such occasions, it is advisable to reach out to the provider for further assistance. You can convey your concern to the provider via their helpline. In case of system errors, the provider won’t charge you for late payments.
So, the next time you face an error, try the alternatives and you will be able to easily pay your bill.